What currency are the prices do I see in the site?
All prices are in CAD$.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at kidsloftbeds.co@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at kidsloftbeds.co@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Please send us an email to kidsloftbeds.co@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.


Product Questions :

What size bed should I buy for my child?

Need help deciding which size bed is right for your child? Here’s what we recommend:

Toddler (2, 3, 4 or 5 years old)

Twin or Twin XL

Young child (6, 7. or 8 years old)

Twin or Twin XL

Middle childhood (9, 10, or 11 years old)

Twin, Twin XL or Full

Young teens (12, 13 or 14 years old)

Twin XL, Full or Full XL

Teenagers (15, 16, or 17 years old)

Twin XL, Full, Full XL, or Queen

Adult (18+ years old)

Twin XL, Full, Full XL, or Queen


What size mattress should I purchase?

Mattress Dimension( Inches)
Twin 75" L x 38" W
Twin XL 80" L x 38" W 
Full 75" L x 54" W
Full XL 80" L x 54" W
Queen 80" L x 76" W


Is it difficult to assemble beds? Do you offer assembly service?

Every furniture we sell includes complete instruction needed to assemble the bed as well as assembly instructions. We can also help in assessing complexity based on which design you would be interested in (E.g. A simple low loft is easy and quick, a quadruple bunk with staircase may take a bit longer). If you have any queries about a certain bed, just give us a call or start a chat. For an extra fee, some of our delivery partners might provide in-home assembly. To verify availability in your location, please chat with or email our customer support team.

What tools are needed for assembly?

Most of the tools that you will need to assemble our product will be included with your purchase. Additionally, you may need a screwdriver to screw wood screws into pilot holes (pre-drilled guide holes). The assembly instructions will be included with the product and will guide you through the assembly process.

Product Safety : 

Is there a weight limit for beds?

Every bed has the weight limit, which has been indicated in products Dimensions & Specification section. 

How to Keep your bed Looking Brand New?

  • Avoid the sun's direct rays because they induce fading.
  • Do not write, drag, drop or place heavy items directly on surface, as all woods can be damaged.
  • Clean up spills immediately, as all liquids will damage lacquer finishes.
  • Cleaners with ammonia, abrasives, silicone, or acetone should never be used as these substances will harm lacquer finishes.
  • Natural Hardwoods are UNIQUE - Expect some variation in grain, color, fit, and finish. Natural hardwoods are porous and will expand and contract due to humidity changes in the home


Shipping & Returns :

When will my order be shipped?







1. What do you do with my information?

We use your info to fulfill your order accurately and quickly, and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Privacy Policy.

2. How do I track my order?

To view the status of your order, simply log in to your Furniture.ca account and click "My Orders." Then, select the order number you want to review. Your Delivery confirmation will be emailed to you withen 7 days of your scheduled delivery. If you have any questions or want to make changes, contact our Customer Care team.

3. Can I edit my order once it has been placed?

Sure thing! Just get in touch with our Customer Care team as soon as possible and they'll help you with any necessary changes.

4. Can I cancel my order?

Orders can be cancelled as long as they haven't already been shipped. To cancel, please contact our Customer Care team. In some cases, there may be a restocking fee or delivery fee if the order is canceled after it has already been picked up for delivery.


What happens if I place an order and it is out of stock?

You will be notified as soon as we are aware of the stock situation.  You may choose to cancel the order and receive a refund or you may choose to be placed in a queue to receive the first stock as it becomes available.  Occasionally with our bedding a fabric will take longer than usual to source or it may be out of stock.   In situations like this, we try to keep you abreast of the situation and then let you decide whether you want to wait, change the order, or receive a refund.



When are deliveries scheduled?

You do need to be present to sign for furniture deliveries except in the case of smaller items that will come UPS or FedEx.  We send out the tracking information from the freight companies but we caution you to contact them or wait for them to contact you to set up a delivery appointment.  This can vary quite a bit but don’t rely on the estimated delivery information you find with the tracking number.  It is just a general idea of where the shipment is and you should be in contact with the freight company to set up the appointment.

  1. When will my order be delivered?

If you ensure your delivery postal code is correct at the top of the page, You will be shown the estimated delivery date in your area on the product page of each item. Once your order is placed, your order confirmation email will also show your estimated delivery date(s)

  1. Why do some products have different delivery dates than others?

There are times when the demand for a particular item or collection is higher than anticipated. In these cases, we show you a delivery date that takes into consideration how long it will take our warehouses to first restock and then deliver to your home. In most cases, once an item has been restocked, it can be delivered within days.

  1. Can I change my delivery date?

Yes, the delivery date of your order can be changed up until three (3) days before the scheduled date. To make this change, contact our Customer Care team.

  1. Will my furniture be assembled for me?

You're responsible for assembly on any products that have been specified as "Customer assembly required" or "ready to assemble" but we'll handle the rest! Visit the Delivery Page for full details.


1. What if my merchandise arrives damaged?

Our delivery teams treat your order with care so it can arrive in the best condition possible, but if there is any visible damage on the merchandise or to your home during the delivery process, please notify our delivery team and make sure it is recorded in the delivery paperwork. Then, contact our Customer Care team within 72 hours of the delivery so we can try to repair or replace the damaged item as soon as possible.


Are there any warranties against manufacturing defects?

There is a limited warranty against manufacturing defects. If reported within the first year, we will send the replacement pieces at no charge, assuming the bed has not been abused beyond normal wear and tear. If it has been longer than a year, we will charge you the wholesale cost plus shipping for any replacement pieces.

3. Can I return something if I don't like it?

If you change your mind about an item, No problem – we make returns easy. You can return most products within 7 days of delivery by simply calling or emailing our Customer Care team. Your refund will exclude delivery fees and a restocking fee and can only be made if the merchandise is in "as-new" condition. If your purchase included free delivery, the original outbound delivery cost will be deducted from your refund.

Non-returnable items:

  • Mattresses & Box Springs
  • Appliance and Electronics
  • Decimus Smart Table Collection
  • Custom made or Special Order items
  • Assembled and/or Modified items
  • Items without original packaging


Canceling an Order

You can request to cancel any order before it ships from My Orders. Cancellation requests are not a guarantee, as our cancellation system will not allow items to be canceled once they are preparing for shipment

If you missed the window to cancel the order, you can always set up a return or exchange ahead of time, and then send the item back once it arrives. Please note, return shipping costs may apply!

Canceling a Return

Already filled out the return form but changed your mind? Don’t worry! As long you still have the item in your possession, you can easily cancel the return from My Orders.

Canceling an Email Subscription

You can unsubscribe or choose to receive fewer emails at any time. For more details, check out Email Subscriptions.

Damaged or Defective Items

We know how frustrating a damaged or defective item can be.

Damaged Or Defective Item Policy:

You must contact us about any damaged or defective item within 30 days of the delivery date to qualify for a resolution of the issue. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date. Simply visit My Orders to get started.

We apologize for your less than perfect experience

What do I do if the furniture arrives and I suspect there is damage?

Once the driver has unloaded all of the boxes from the truck, please inspect the outside of the boxes before signing the delivery receipt. If you notice box damage, make sure you write that on the delivery receipt, as well as a notation that the shipment is "Subject to inspection." This is vital, since it is hard to file freight claim for damage that was not indicated at the time of delivery. If most of the order shows damage, we ask that you call us immediately while the driver is there as you may need to refuse the shipment.

What do I do if I find damage once I begin unpacking the furniture?

We will ask you to provide digital picture of the damage pieces.




1. What kinds of payment do you accept?

We gladly accept Visa, MasterCard and American Express. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.

2. When is my credit card charged?

Your card will be charged once the order is confirmed. You will receive an order confirmation email within 48 hours of your order being placed. 

3. What happens if there is a pricing error?

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Furniture.ca expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we'll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.



1. How do I change my account information?

To change your account information, log on to your Furniture.ca account and make any necessary changes to your address, e-mail, phone number, password or payment options. Please note that these changes will not apply to any orders that have already been placed. To change that information for an existing order, please contact our Customer Care team.

2. What do I do if I forget my password?

Go to the log-in area of Furniture.ca and select Forgot Password? Enter your e-mail address and we'll send you password reset link.

3. Why do you ask for my postal code?

Knowing your postal code allows us to tailor the shopping experience to you specifically. If we know where you are, we can show products and offers available in your area. Bonus: we can also show you an estimated delivery date before going through the whole checkout process.

Missing Parts

Is your new table missing a leg or is your bookshelf missing hardware? Let’s get your assembly back on track! We’ll send you replacement parts or hardware for free within 30 days of delivery. Simply visit My Orders to get started.

Missing Parts Policy:

You must contact us about any missing parts within 30 days of the delivery date to qualify for a resolution. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date.

If a replacement part doesn’t solve the problem, you can request a refund or replacement item through My Orders.

We apologize for your less than perfect experience.




What should I do if I have missing pieces, hardware or assembly instructions?

Be sure you unpack everything and look in any drawers before contacting us about missing parts, since that's where the hardware and instructions are usually kept. Once you have determined which pieces are missing, contact us through FactoryBunkBeds.com detailing which items you are missing so that we an send replacements.

How do I contact you?

Through one of the following methods: